DebtPrepAI LogoDebtPrepAI

Request Data Deletion

Exercise your right to have your personal data deleted from DebtPrepAI

Before You Request Deletion

Please read this important information before submitting your deletion request.

  • Timeline: We will process your request within 30 days as required by law
  • Verification: We may need to verify your identity before processing the deletion
  • Irreversible: Data deletion is permanent and cannot be undone
  • Retained Data: Some data may be retained if required by law (e.g., audit logs for regulatory compliance)
  • Anonymized Data: Aggregated/anonymized analytics data may be retained indefinitely

What Will Be Deleted

✓ Data That Will Be Deleted:

  • Your account and profile
  • Personal information (name, email, phone)
  • Social Security Number (encrypted)
  • Credit report data
  • Bank transaction data
  • Income and expense information
  • Hardship letters and documents
  • Session history and responses

⚠ Data That May Be Retained:

  • Audit logs (5 years for CFPB compliance) - contains no PII
  • Transaction records (legal/accounting requirements)
  • Anonymized analytics data
  • Backup archives (deleted within 90 days)

Submit Deletion Request

The email associated with your DebtPrepAI account

For verification purposes if needed

Help us improve by sharing why you're leaving (optional)

Your Privacy Rights

Under CCPA, GDPR, and other privacy laws, you have the right to:

✓ Access

Request a copy of all data we have about you

✓ Correction

Request corrections to inaccurate information

✓ Deletion

Request deletion of your personal data

✓ Portability

Request your data in a machine-readable format

Consider These Alternatives

Before deleting your account, you might consider:

  • Download your data: Export your documents and analysis for your records
  • Disconnect integrations: Remove bank and credit bureau access without deleting your account
  • Deactivate your account: Temporarily pause your account instead of deleting
  • Delete specific data only: Choose to delete only credit or bank data

Contact us at support@debtprepai.com to discuss these options.

Questions or Need Help?

Support Team

Email: support@debtprepai.com

We typically respond within 1-2 business days. For urgent data deletion requests (e.g., identity theft), please mark your email as "URGENT".